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Lecturer(s)
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Course content
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Quality, statistical tools in relation to quality 7 tools of quality, process definition, the use of FMEA, QFD, DOE ... SWOT analysis Just in Time EFQM Benchmarking Measuring Customer Satisfaction Measuring customer loyalty Financial measurement syst. quality Management Rating purchasing and suppliers methods of self- Quality in the traffic and transport processes I Quality in the traffic and transport processes II
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Learning activities and teaching methods
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Monologic (reading, lecture, briefing), Monitoring, Skills training, Work-related activities
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Learning outcomes
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The goal of the course is to introduce quality methods to the students. Concretely, the students will be taught about Six Sigma, QFD, DFMAS, FMEA, TRIZ, DOE, SPC, etc.
The graduate of the course should have an overview of basic quality methods used in industrial production, in tranportation, and also in other branches. The graduate shold be able to use these methods properly.
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Prerequisites
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Knowledge of lessons "Basc quality and reliability control" -"Základy řízení jakosti a spolehlivosti"(PZJSP) and " Quality systems" -"Systémy jakosti" (PYSJP)
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Assessment methods and criteria
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Oral examination, Written examination
Assignment confirms, that the student of full time study took part in requested measures in the compulsory lessons and that he fulfilled requirements which are conditions for receiving it. Conditions for receiving assignment defines the lecturer. Active presence in exercises is requested (taking part in all practical exercises and delivery of satisfactory protocoles from these exercises). Examination from the lesson (form, contents and duration) is defined in accordance with the Study and examination order of the University (Studijní a zkušební řád UPa). Receiving of assignment is the condition for taking part in the examination. Examination is devided into written and spoken part. Succesfull finishing of written part of exam is a condition for taking part in spoken exam. Students must during the semester show independent solving of practical tasks, at the final exam undestanding to the solved problems. Concrete requirements will be conveyed to students by lecturer in the first lesson of the course.
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Recommended literature
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Jiří Chaloupka. Jednoduše kvalita.
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