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Lecturer(s)
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Bulíček Josef, doc. Ing. Ph.D.
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Molková Tatiana, prof. Ing. Ph.D.
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Course content
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Introduction of the problem, the importance of quality, terminology. The history of opinions about quality, the development of quality control (ISO 9000, TQM, EFQM, process control). The specifics of transport processes and services. The cycle of service quality. Quality in transportation - example of directions and norms. Requests to quality. Indicators of quality - cargo, passenger transportation. Indicator quantification. Factors that influent quality of services, the impact of transportation system elements on final quality level. Critical places. Preventing quality deflections. Quality elements evaluation. Quality evaluation methods. Quality control systems in transportation - examples. Measuring in quality management systems. Measurement of satisfaction and loyalty. Analysis of value for customer. Spare time, subject summary.
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Learning activities and teaching methods
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Monologic (reading, lecture, briefing)
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Learning outcomes
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The aim of the subject is to introduce basic principles of quality control and the possibilities of its implementation into transport company conditions. The importance of quality in transport range. The introduction of factors which influent the final quality, identification of quality measures. Possibilities of quality control.
After passing the subject, the student is able to apply basic quality management principles in carrier's company and participate on quality management system creation.
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Prerequisites
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unspecified
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Assessment methods and criteria
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Written examination, Home assignment evaluation
The credit confirms that the student has attended the lessons in certain frequency and that has fulfilled all requirements. The conditions of credit awarding depend on the teacher. The examination (form, content, length) is given by "Study and Examination Order".
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Recommended literature
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Mojžíš, Vlastislav . Kvalita dopravních a přepravních procesů. Pardubice: Univerzita Pardubice, 2003. ISBN 80-86530-09-4.
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