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Lecturer(s)
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Slavíčková Jana, Ing. Ph.D.
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Course content
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Function of quality in contemporary management. Concept and principles of management based on ISO standards and TQM approaches. Assurance of quality according to quality standards ISO 9000+. Methods of implementation of quality management system. Elements of system quality assurance belonging to management, management responsibility, aims and principles of quality system. Structure of quality costs and its detection and use in quality management system. Quality assurance and planning in pre-production phases. Quality assurance of deliveries and selection of qualified suppliers. Quality assurance in production, checking of quality production processes and equipment. Quality and inventory control, quality and warehousing, material manipulation, packing and dispatching of products. Quality audits, internal procedural and system audit, audit of a supplier. TQM conception, techniques of TQM implementation. Ecologic quality conception, FMEA, FTA, DOE and QFD methods.
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Learning activities and teaching methods
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Monologic (reading, lecture, briefing), Dialogic (discussion, interview, brainstorming), Work with text (with textbook, with book), Skills training
- Preparation for a credit (assessment)
- 13 hours per semester
- Contact teaching
- 52 hours per semester
- Preparation of a presentation (report)
- 13 hours per semester
- Home preparation for classes
- 36 hours per semester
- Preparation for an exam
- 36 hours per semester
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Learning outcomes
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The aim of the course is to provide information, understand the principles and systems of quality management.
A student who has successfully completed the course can: - explain the basic concepts of quality management, - characterize approaches to quality management in its implementation, - explain current approaches to quality management, - characterize the different methods and their implementation in quality management. The student who has successfully completed the course will be able to: - orient themselves in the principles and systems of quality management, - apply basic tools and methods of quality management, - analyse the current situation in the organisation and make decisions in the implementation of quality management. A student who has successfully completed the course is able to: - make independent decisions in quality management in small work teams, - communicate clearly and persuasively to professionals and laypersons information about the nature of professional problems and their own views on their solution.
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Prerequisites
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Knowledge of management at bachelor's level is assumed.
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Assessment methods and criteria
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Oral examination, Written examination, Home assignment evaluation
Seminar credits are awarded on the basis of an assessment of the assigned work and compulsory participation in the exercise to the extent of at least 75%. The course is completed by an oral examination. A lecture with the presence of a practitioner is compulsory for students; students are notified of the date in advance. In the case of an excursion instead of a seminar, students are notified in advance; absent students will prepare a substitute paper.
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Recommended literature
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Blecharz, Pavel. Řízení a zlepšování kvality. Jesenice: Ekopress, 2023. ISBN 978-80-87865-83-5.
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Brodský, Zdeněk. Systémové řízení jakosti : distanční opora. Pardubice: Univerzita Pardubice, 2009. ISBN 978-80-7395-161-0.
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Filip, Ludvík. Efektivní řízení kvality. Praha: Pointa, 2019. ISBN 978-80-907530-5-1.
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Nenadál, Jaroslav. Systémy managementu kvality. Praha. 2016.
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Veber, Jaromír. Management kvality, environmentu a bezpečnosti práce : legislativa, systémy, metody, praxe. Praha: Management Press, 2010. ISBN 978-80-7261-210-9.
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