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Lecturer(s)
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Šatera Karel, Ing. Ph.D., MBA
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Course content
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Defining quality in the marketplace. International and national quality standards. ISO 9000/2000 and ČSN EN ISO 9000/2001. QFD method - measuring customer satisfaction. FMEA method - product supposals FTA method - fault states tree. Benchmarking- measuring the performance of the competition. EFQM excellence model. Machinery and equipment duality. Analysis of quality measurement system.
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Learning activities and teaching methods
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Monologic (reading, lecture, briefing), Dialogic (discussion, interview, brainstorming), Methods of individual activities
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Learning outcomes
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The aim of the course is to provide knowledge of quality systems, types of international and Czech standards and quality evaluation methods. Quality problems in pre-and production stages, supply and post-production activities are included.
Students will be able to use various types of quality standards applied in the whole production process.
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Prerequisites
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The course assumes knowledge of management at the undergraduate level.
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Assessment methods and criteria
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Oral examination, Written examination, Home assignment evaluation
Evaluation the given work. Written and oral exam.
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Recommended literature
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ČSN EN ISO 9000/2001.
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Normy ISO 9000/2000.
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BRODSKÝ, Z., BRODSKÝ, B.:. Systémové řízení jakosti. Pardubice: Univerzita Pardubice, 2009.
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Kolektiv autorů. Management jakosti s podporou norem ISO 9000/2000. Praha: Verlag Dasgöfer, 2006.
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NENADÁL, J.:. Měření v systémech managementu jakosti (2. vydání). Praha: Management Press, 2004, ISBN 80-7261-110-0.
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NENADÁL,J.:. Moderní systémy řízení jakosti. Praha: Computer Press, 2005.
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VEBER, J. a kol.:. Management kvality, environmentu a bezpečnosti práce. Praha: Management Press, 2006, ISBN 80-7261-146-1.
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VEBER, J. a kol.:. Řízení jakosti a ochrana spotřebitele (2. vydání). Praha: Grada Publishing, 2007, ISBN 978-80-267-1782-1.
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