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Lecturer(s)
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Course content
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Definition of communication, theory of communication. Verbal communication. Nonverbal communication. Communication barriers, principles of effective communication, specifics of communication in health. Assertiveness, refusal, negotiation. Conflicts and their resolution, constructive criticism. Active listening, empathy, recognition. Interpersonal communication failures, specifics of communication with types of troubles individuals. Specifics of communication with individuals at different stages of development. Specifics of communication with individuals with various types of disability. Specifics of intercultural communication. Specifics of communication with seriously ill, dying, bereaved. Introduction, self-presentation, presentation. Dialogue - model situations, role play. Nonverbal communication, specifics in health care. Assertiveness techniques training. Conflict resolution, constructive criticism training, accepting criticism. Active listening, empathy, recognition - model situation, role play Communication with aggressive individuals and with individuals manifesting psychiatric syndromes. Communication with children and the elderly, resources to facilitate communication. Specifics of communication with mentally and physically challenged people and with people with sensory impairment - experiential workshop. Communication with foreigners. The communication of truth, communication with seriously ill.
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Learning activities and teaching methods
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Monologic (reading, lecture, briefing), Dialogic (discussion, interview, brainstorming), Skills training, Stimulating activities (simulation, games, drama)
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Learning outcomes
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The aim of the subject is to provide basic information about the essence of interpersonal communication with focus on health care.
The student applies the knowledge and experience gained in lectures and exercises into practice. The student manages to communicate with people of all ages, as well as to communicate with problem types of individuals. The student can solve conflicts and problems using assertive techniques.
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Prerequisites
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unspecified
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Assessment methods and criteria
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Home assignment evaluation, Student performance assessment, Discussion
Fulfilling the mandatory 80% participation in exercises, activity in exercises, processing of the specified work. Meeting the mandatory 80% participation in lectures. Completion of a written test or oral examination at the decision of the course guarantor.
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Recommended literature
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ANDRŠOVÁ, A. Psychologie a komunikace pro záchranáře: v praxi. 1. vyd. Praha: Grada, 2012.
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BURDA, P. Krizová komunikace s agresivním a hostilním pacientem. Brno: NCO NZO, 2014.
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DE VITO, J. A. Základy mezilidské komunikace. 6. vyd. Praha: Grada Publishing, 2008.
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EVANGELU, J. E. Krizová komunikace: efektivní zvládání krizových a zátěžových situací. Ostrava: Key Publishing, 2013.
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JANÁČKOVÁ, L., WEIS, P. Komunikace ve zdravotnické péči. Praha: Portál, 2008.
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KŘIVOHLAVÝ, J. Konflikty mezi lidmi. 2. vyd. Praha: Portál, 2008.
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Plamínek J. Konflikty a vyjednávání. Umění vyhrávat, aniž by někdo prohrál.. Praha: Grada Publishing, 2012.
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PLEVOVÁ, I., SLOWIK, R. Komunikace s dětským pacientem. Praha: Grada, 2010. ISBN 978-80-247-2968-8.
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Pokorná, Andrea. Komunikace se seniory. Praha: Grada, 2010. ISBN 978-80-247-3271-8.
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PTÁČEK, R.; BARTŮNĚK, P. Etika a komunikace v medicíně. Praha: Grada Publishing, 2011.
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ŠPATENKOVÁ, N.; KRÁLOVÁ, J. Základní otázky komunikace: komunikace (nejen) pro sestry. 1. vyd. Praha: Galén, 2009.
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TOMOVÁ, Š., KŘIVKOVÁ, J.. Komunikace s pacientem v intenzivní péči.
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