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Lecturer(s)
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Kročilová Lucie, Mgr. DiS.
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Kopecký Michal, Mgr. et Mgr.
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Course content
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Definition of human communication and the influence of individual experience and personality factors on communication. Theory of communication. Verbal communication (content, form, stages, types of conversation). Nonverbal communication, body language, the language of sounds, objects, and actions. Observation and listening. Principles of effective communication. Practice: forms of communication (monologue, dialogue). What the body language and the language of objects and actions say. Practice: forms of verbal expression (presentation, education). Practice: active listening and perception.
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Learning activities and teaching methods
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Monologic (reading, lecture, briefing), Dialogic (discussion, interview, brainstorming), Work with text (with textbook, with book), Skills training
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Learning outcomes
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The aim of the subject is to provide students with basic information concerning the nature of interpersonal communication, focusing on its use in relation to clients of health care services. Upon subject completion, students should acquire not only the required theoretical knowledge but also communication skills, which will enable them to behave in a professional way in various situations while working with clients and their loved ones.
The student practically applies knowledge and experience gained in lectures and the practicum. The student manages to communicate with people in various age groups as well as to communicate with problem types of individuals. The student is able to solve conflicts and problems with an assistance of assertive techniques.
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Prerequisites
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unspecified
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Assessment methods and criteria
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unspecified
Completion of compulsory attendance at the lectures and practicum sessions. Completion of a written test or oral examination according to the course guarantor's decision
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Recommended literature
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ANDRŠOVÁ, A. Psychologie a komunikace pro záchranáře. 1. vyd. Praha: Grada, 2011.
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HEILMANN, CH. M. Řeč těla, gesta, mimika, emoce. 1. vyd. Praha: Grada, 2013.
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JANÁČKOVÁ, L.; WEIS, P. Komunikace ve zdravotnické péči. 1. vyd. Praha: Portál, 2008.
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KŘIVOHLAVÝ, J. Konflikty mezi lidmi. 2. vyd. Praha: Portál, 2008.
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PECH, J. Řeč těla a umění komunikovat. 1. vyd. Praha: NS Svoboda, 2009.
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POKORNÁ, A. Komunikace se seniory. 1. vyd. Praha: Grada, 2010.
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PRŮCHA, J. Dětská řeč a komunikace. 1. vyd. Praha: Grada, 2011.
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PTÁČEK, R.; BARTŮNĚK, P. Etika a komunikace v medicíně. 1. vyd. Praha: Grada, 2011.
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SLOWÍK, J. Komunikace s lidmi s postižením. 1. vyd. Praha: Portál, 2010.
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STRNADOVÁ, V. Interpersonální komunikace. 1. vyd. Hradec Králové: Gaudeamus, 2011. ISBN 978-80-7435-157-0.
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ŠPATENKOVÁ, N.; KRÁLOVÁ J. Základní otázky komunikace: Komunikace (nejen) pro sestry. 1. vyd. Praha: Galén, 1009.
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ŠPATENKOVÁ, N.; KRÁLOVÁ, J. Základní otázky komunikace. 1. vyd. Praha: Galén, 2009.
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ŠTĚPANÍK, J. Nejčastější chyby a omyly manažerské praxe. 1. vyd. Praha: Grada, 2010.
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