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Lecturer(s)
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Václavíková Klára, Mgr. Ph.D.
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Kvasničková Hana, Mgr.
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Course content
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Specifics of communication with clients at different developmental stages. Communication with clients with different types of disabilities. Disorders in interpersonal communication, communication with problematic individuals. Intercultural communication. Communication with clients with grave illness, with the dying, with the bereaved. Conflict resolution and training in problem-solving communication strategies. Practicing the specifics of communication with a child, adult, senior. Practicing the specifics of communicating with a client with different types of disabilities. Practicing the specifics of communicating with problematic individuals. Intercultural communication problems, means to facilitate intercultural communication. Practicing the specifics of communication with a client with a grave illness, with a dying person, with a bereaved person.
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Learning activities and teaching methods
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unspecified, Monologic (reading, lecture, briefing), Dialogic (discussion, interview, brainstorming), Work with text (with textbook, with book), Methods of individual activities, Monitoring, Demonstration, Skills training, Work-related activities, Graphic and art activities, Stimulating activities (simulation, games, drama)
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Learning outcomes
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The aim of the course is to provide students with basic information about the nature of interpersonal communication with a focus on its use in relation to clients of health and social services. By completing the course, students should acquire not only the required content of theoretical knowledge, but also communication skills that will enable them to act professionally in a variety of situations when working with clients and their loved ones.
Students apply the knowledge and experience gained in lectures and seminars to practice, they are able to communicate with people of all ages and with problematic individuals. Students are able to resolve conflicts and problems using assertive techniques. They use alternative and augmentative communication techniques in practice.
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Prerequisites
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unspecified
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Assessment methods and criteria
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Home assignment evaluation, Student performance assessment, Work-related product analysis
Passing a written test or an oral exam, or other conditions, as decided by the course guarantor. Completing given assignments.
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Recommended literature
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BASU, A.; FAUST, L. Umění úspěšné komunikace: jak správně naslouchat, řešit konflikty a mluvit s druhými lidmi. Praha: Grada, 2013. ISBN 978-80-247-5032-3.
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GOULSTON, M. Domluvit se dá s každým: techniky úspěšné komunikace. Praha: Portál, 2018. ISBN 978-80-262-1399-4.
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JANOUŠEK, J. Psychologické základy verbální komunikace. Praha: Grada, 2015. ISBN 978-80-247-4295-3.
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KLIMENT, P. Zvládací (copingové) odpovědi v pomáhajících profesích. Olomouc: Univerzita Palackého v Olomouci, 2014. ISBN 978-80-244-4206-8.
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LOŠŤÁKOVÁ, O. Empatická a asertivní komunikace: jak zvládat obtížné situace. Praha: Grada, 2020. ISBN 978-80-271-2227-1.
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MILLER, R. K.; KADLEC, J. Komunikace v konfliktu. Praha: Mladá fronta, 2018. ISBN 978-80-204-4815-6.
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NEUBAUER, K.; SKÁKALOVÁ, T. Poruchy komunikace u dospělých a stárnoucích osob. Hradec Králové: Gaudeamus, 2015. ISBN 978-80-7435-640-7.
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PLAMÍNEK, J., FRANC, D. Komunikace a prezentace: umění mluvit, slyšet a rozumět. Praha: Grada, 2012. ISBN 978-80-247-4484-1.
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ŠPATENKOVÁ, N. Poradenství pro pozůstalé: principy, proces, metody. Praha: Grada, 2013. ISBN 978-80-247-3736-2.
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VÁGNEROVÁ, M. Současná psychopatologie pro pomáhající profese. Praha: Portál, 2014. ISBN 978-80-262-0696-5.
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ZACHAROVÁ, E. Komunikace v ošetřovatelské praxi. Praha: Grada, 2016. ISBN 978-80-271-0156-6.
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ZATLOUKAL, L. Komunikace v rodinách z hlediska vybraných přístupů v poradenství a terapii. Olomouc: Univerzita Palackého v Olomouci, 2013. ISBN 978-80-244-3878-8.
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ZEMAN, J. Verbální a neverbální prostředky v komunikaci mládeže. Hradec Králové: Gaudeamus, 2013. ISBN 978-80-7435-334-5.
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ŽANTOVSKÁ, I. Rétorika a komunikace. Praha: Dokořán, 2015. ISBN 978-80-7363-712-5.
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