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Lecturer(s)
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Václavíková Klára, Mgr. Ph.D.
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Kvasničková Hana, Mgr.
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Course content
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Conflicts and their solutions. Specifics of communication with clients in various development stages. Communication with clients with various types of disabilities. Disorders in interpersonal communication, communication with problematic types of individuals. Intercultural communication. Communication with clients with a serious illness, with a dying person, and with the bereaved. Conflict resolutions and practising problematic communication strategies. Practising the specifics of communication with children, adults, and the elderly. Practising the specifics of communication with clients with various types of disabilities. Practising the specifics of communication with problematic types of individuals. Intercultural communication problems, means facilitating intercultural communication. Practising the specifics of communication with clients with a serious illness, with a dying person, and with the bereaved.
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Learning activities and teaching methods
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Monologic (reading, lecture, briefing), Dialogic (discussion, interview, brainstorming), Work with text (with textbook, with book), Skills training
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Learning outcomes
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The aim of the subject is to provide students with basic information concerning the nature of interpersonal communication, focusing on its use in relation to clients of health care services. Upon subject completion, students should acquire not only the required theoretical knowledge but also communication skills, which will enable them to behave in a professional way in various situations while working with clients and their loved ones.
The student practically applies knowledge and experience gained in lectures and the practicum. The student manages to communicate with people in various age groups as well as to communicate with problem types of individuals. The student is able to solve conflicts and problems with an assistance of assertive techniques.
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Prerequisites
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unspecified
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Assessment methods and criteria
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unspecified
Completion of compulsory attendance at the lectures and practicum sessions. Completion of a written test or oral examination according to the course guarantor's decision.
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Recommended literature
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ANDRŠOVÁ, A. Psychologie a komunikace pro záchranáře. 1. vyd. Praha: Grada, 2011.
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HEILMANN, CH. M. Řeč těla, gesta, mimika, emoce. 1. vyd. Praha: Grada, 2013.
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JANÁČKOVÁ, L.; WEIS, P. Komunikace ve zdravotnické péči. 1. vyd. Praha: Portál, 2008.
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KŘIVOHLAVÝ, J. Konflikty mezi lidmi. 2. vyd. Praha: Portál, 2008.
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PECH, J. Řeč těla a umění komunikovat. 1. vyd. Praha: NS Svoboda, 2009.
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POKORNÁ, A. Komunikace se seniory. 1. vyd. Praha: Grada, 2010.
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PRŮCHA, J. Dětská řeč a komunikace. 1. vyd. Praha: Grada, 2011.
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PTÁČEK, R.; BARTŮNĚK, P. Etika a komunikace v medicíně. 1. vyd. Praha: Grada, 2011.
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SLOWÍK, J. Komunikace s lidmi s postižením. 1. vyd. Praha: Portál, 2010.
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STRNADOVÁ, V. Interpersonální komunikace. 1. vyd. Hradec Králové: Gaudeamus, 2011. ISBN 978-80-7435-157-0.
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ŠPATENKOVÁ, N.; KRÁLOVÁ J. Základní otázky komunikace: Komunikace (nejen) pro sestry. 1. vyd. Praha: Galén, 1009.
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ŠPATENKOVÁ, N.; KRÁLOVÁ, J. Základní otázky komunikace. 1. vyd. Praha: Galén, 2009.
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ŠTĚPANÍK, J. Nejčastější chyby a omyly manažerské praxe. 1. vyd. Praha: Grada, 2010.
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