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Lecturer(s)
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Kročilová Lucie, Mgr. DiS.
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Course content
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Forms of communication (monologue, dialogue): practice. What do body language and the language of sounds, objects, and actions tell us. Forms of speech (presentation, education): practice. Active listening and perception: practice.
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Learning activities and teaching methods
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Monologic (reading, lecture, briefing), Dialogic (discussion, interview, brainstorming), Skills training, Stimulating activities (simulation, games, drama)
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Learning outcomes
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The aim is to provide students with basic information on the nature of interpersonal communication, focusing on its use when dealing with clients in health services. Upon completion of the subject, students should have acquired not only the required content of theoretical knowledge, but also communication skills that will enable them to behave professionally in various situations while working with clients and their loved ones.
The student practically applies knowledge and experience gained in lectures and the practicum. The student manages to communicate with people in various age groups as well as to communicate with problem types of individuals. The student is able to solve conflicts and problems with an assistance of assertive techniques.
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Prerequisites
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unspecified
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Assessment methods and criteria
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Home assignment evaluation, Student performance assessment, Discussion
Completion of compulsory 80% attendance at the practicum sessions and seminars.
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Recommended literature
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HONZÁK, R. Komunikační pasti v medicíně. 2. vyd. Praha: Galén, 1999.
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JANÁČKOVÁ, L., WEIS, P. Komunikace ve zdravotnické péči. 1. vyd. Praha: Portál, s.r.o., 2008.
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KŘIVOHLAVÝ, J. Konflikty mezi lidmi. 2. vyd. Praha: Portál, s. r. o., 2008.
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MASTILIAKOVÁ, D. a kol. Komunikace s cizinci při poskytování zdravotní péče: Respektování jejich transkulturní/multikulturní odlišnosti v rámci českého právního řádu. 1. vyd. Ostrava: Ostravská Univerzita, 2003.
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MIKULÁŠTÍK, M. Komunikační dovednosti v praxi. 1. vyd. Praha: Grada Publishing, a.s., 2003.
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PLÁŇAVA, I. Průvodce mezilidskou komunikací: přístupy - dovednosti - poruchy. 1. vyd. Praha: Grada Publishing, a.s., 2005.
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VENGLÁŘOVÁ, M.; MAHROVÁ, G. Komunikace pro zdravotní sestry. 1. vyd. Praha: Grada Publishing, a.s., 2006.
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WEISS, P.; JANÁČKOVÁ, L. Komunikace ve zdravotnické péči. 1. vyd. Praha: Portál, s. r. o., 2008.
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