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Lecturer(s)
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Švadlenka Libor, doc. Ing. Ph.D.
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Salava Daniel, Ing. Ph.D.
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Course content
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1. Basic characteristics of quality management. 2. Concept of quality management. 3. Management of the enterprise in quality management systems. 4. Quality management tools. 5. Quality planning. 6. Quality management of transport and logistics services. 7. Environmental aspects of quality management. 8. The role of the public sector in quality management. 9. Economic aspects of quality management. 10. Quality improvement. 11. Performance evaluation of quality management systems. 12. Human factors in quality systems 13. The customer and his view of product and service quality.
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Learning activities and teaching methods
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Monologic (reading, lecture, briefing), Dialogic (discussion, interview, brainstorming), Methods of individual activities
- Participation in classes
- 14 hours per semester
- Home preparation for classes
- 32 hours per semester
- Preparation for an exam
- 20 hours per semester
- Term paper
- 10 hours per semester
- Preparation for a partial test
- 7 hours per semester
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Learning outcomes
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The aim of the course is to provide students with basic information about quality management and other management systems and activities related to quality management of products and services.
Dle specifikace garanta předmětu.
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Prerequisites
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Dle specifikace garanta předmětu.
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Assessment methods and criteria
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Oral examination, Written examination, Home assignment evaluation, Self project defence
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Recommended literature
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Častorál, Zdeněk. Management kvality a výkonnosti. Praha: Univerzita Jana Amose Komenského, 2015. ISBN 978-80-7452-101-0.
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Nenadál, Jaroslav . Moderní management jakosti : principy, postupy, metody. Praha: Management Press, 2008. ISBN 978-80-7261-186-7.
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Nenadál, Jaroslav. Management kvality pro 21. století. Praha: Management Press, 2018. ISBN 978-80-7261-561-2.
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Nenadál, Jaroslav. Měření v systémech managementu jakosti. Praha: Management Press, 2004. ISBN 80-7261-110-0.
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Svoboda, Ladislav. Managementy kvality, bezpečnosti a životního prostředí. Pardubice: Univerzita Pardubice, 2008. ISBN 978-80-7395-067-5.
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Šimonová, Stanislava. Modelování procesů a dat pro zvyšování kvality. Pardubice: Univerzita Pardubice, 2009. ISBN 978-80-7395-205-1.
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Veber, Jaromír. Management kvality, environmentu a bezpečnosti práce : legislativa, systémy, metody, praxe. Praha: Management Press, 2010. ISBN 978-80-7261-210-9.
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