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Lecturer(s)
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Course content
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The definition of human communication and the influence of individual experience and personality factors on communication. Theory of communication. Verbal communication (content, form, phases, dialogue types). Non-verbal communication, body language, the language of sounds, objects, and actions. Observation and listening. Principles of effective communication. Forms of communication (monologue, dialogue): practice. What do body language and the language of sounds, objects, and actions tell us. Forms of speech (presentation, education): practice. Active listening and perception: practice.
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Learning activities and teaching methods
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Monologic (reading, lecture, briefing), Dialogic (discussion, interview, brainstorming), Skills training, Stimulating activities (simulation, games, drama)
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Learning outcomes
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The aim is to provide students with basic information on the nature of interpersonal communication, focusing on its use when dealing with clients in health services. Upon completion of the subject, students should have acquired not only the required content of theoretical knowledge, but also communication skills that will enable them to behave professionally in various situations while working with clients and their loved ones.
The student practically applies knowledge and experience gained in lectures and the practicum. The student manages to communicate with people in various age groups as well as to communicate with problem types of individuals. The student is able to solve conflicts and problems with an assistance of assertive techniques.
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Prerequisites
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unspecified
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Assessment methods and criteria
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Student performance assessment, Discussion
Completion of compulsory 80% attendance at the practicum sessions and seminars. Completion of compulsory 60% attendance at the lectures.
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Recommended literature
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ANDRŠOVÁ, A. Psychologie a komunikace pro záchranáře. 1. vyd. Praha: Grada Publishing, 2012.
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JANÁČKOVÁ, L.; WEISS, P. Komunikace ve zdravotnické péči. 1. vyd. Praha: Portál, 2008.
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LEBL, Jan et al. Asertivita pro manažery: Příručka pro děti, mladé dospělé a jejich rodiče. 2. vyd. Praha: Maxdorf, 2004.
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LINHARTOVÁ, V. Praktická komunikace v medicíně. 1. vyd. Praha: Grada Publishing, 2007.
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PTÁČEK, R.; BARTŮNĚK, R. Etika a komunikace v medicíně. 1. vyd. Praha: Grada Publishing, 2011.
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ŠPATENKOVÁ, N.; KRÁLOVÁ, J. Základní otázky komunikace: Komunikace (nejen) pro sestry. 1. vyd. Praha: Galén, 2009.
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ŠTĚPANÍK, J. Najčastější chyby a omyly manažerské praxe. 1. vyd. Praha: Grada, 2010.
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TATE, P. Komunikace pro lékaře: Jak získat důvěru pacienta. 1. vyd. Praha: Grada publishing, 2005.
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VENGLÁŘOVÁ, M.; MAHROVÁ, G. Komunikace pro zdravotní sestry. 1. vyd. Praha: Grada, 2006.
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