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Lecturer(s)
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Václavíková Klára, Mgr. Ph.D.
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Kvasničková Hana, Mgr.
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Course content
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Introduction to interpersonal communication. Theory of communication. Verbal communication. Non-verbal communication. Introduction to medical communication. Listening, empathy, appreciation, criticism. Assertiveness. Conflicts and their resolution. Practising forms of interpersonal communication. Practicing verbal communication. Practicing non-verbal communication. Presentation skills (self-presentation). Practicing listening, empathy, appreciation, criticism. Practicing assertive techniques.
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Learning activities and teaching methods
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unspecified, Monologic (reading, lecture, briefing), Dialogic (discussion, interview, brainstorming), Work with text (with textbook, with book), Methods of individual activities, Monitoring, Demonstration, Skills training, Work-related activities, Graphic and art activities, Stimulating activities (simulation, games, drama)
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Learning outcomes
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The aim of the course is to provide students with basic information about the nature of interpersonal communication with a focus on its use in relation to clients of health and social services. By completing the course, learners should acquire not only the required theoretical knowledge, but also communication skills that will enable them to act professionally.
Students apply the knowledge and experience gained in lectures and seminars to practice, they are able to communicate with people of all ages and with problematic individuals. Students are able to resolve conflicts and problems using assertive techniques. They use alternative and augmentative communication techniques in practice.
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Prerequisites
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unspecified
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Assessment methods and criteria
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Home assignment evaluation, Student performance assessment, Work-related product analysis
Specified compulsory attendance in seminars and lectures. Completion of a written test or oral examination, or other conditions as decided by the course guarantor. Completing given assignments.
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Recommended literature
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BASU, A.; FAUST, L. Umění úspěšné komunikace: jak správně naslouchat, řešit konflikty a mluvit s druhými lidmi. Praha: Grada, 2013. ISBN 978-80-247-5032-3.
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GOULSTON, M. Domluvit se dá s každým: techniky úspěšné komunikace. Praha: Portál, 2018. ISBN 978-80-262-1399-4.
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JANOUŠEK, J. Psychologické základy verbální komunikace. Praha: Grada, 2015. ISBN 978-80-247-4295-3.
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KLIMENT, P. Zvládací (copingové) odpovědi v pomáhajících profesích. Olomouc: Univerzita Palackého v Olomouci, 2014. ISBN 978-80-244-4206-8.
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LOŠŤÁKOVÁ, O. Empatická a asertivní komunikace: jak zvládat obtížné situace. Praha: Grada, 2020. ISBN 978-80-271-2227-1.
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MILLER, R. K.; KADLEC, J. Komunikace v konfliktu. Praha: Mladá fronta, 2018. ISBN 978-80-204-4815-6.
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NEUBAUER, K.; SKÁKALOVÁ, T. Poruchy komunikace u dospělých a stárnoucích osob. Hradec Králové: Gaudeamus, 2015. ISBN 978-80-7435-640-7.
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PLAMÍNEK, J., FRANC, D. Komunikace a prezentace: umění mluvit, slyšet a rozumět. Praha: Grada, 2012. ISBN 978-80-247-4484-1.
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ŠPATENKOVÁ, N. Poradenství pro pozůstalé: principy, proces, metody. Praha: Grada, 2013. ISBN 978-80-247-3736-2.
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VÁGNEROVÁ, M. Současná psychopatologie pro pomáhající profese. Praha: Portál, 2014. ISBN 978-80-262-0696-5.
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ZACHAROVÁ, E. Komunikace v ošetřovatelské praxi. Praha: Grada, 2016. ISBN 978-80-271-0156-6.
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ZATLOUKAL, L. Komunikace v rodinách z hlediska vybraných přístupů v poradenství a terapii. Olomouc: Univerzita Palackého v Olomouci, 2013. ISBN 978-80-244-3878-8.
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ZEMAN, J. Verbální a neverbální prostředky v komunikaci mládeže. Hradec Králové: Gaudeamus, 2013. ISBN 978-80-7435-334-5.
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ŽANTOVSKÁ, I. Rétorika a komunikace. Praha: Dokořán, 2015. ISBN 978-80-7363-712-5.
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