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Lecturer(s)
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Václavíková Klára, Mgr. Ph.D.
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Černohorská Iveta, Mgr. Ph.D.
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Course content
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An introduction to interpersonal communication. Theory of communication. Verbal communication. Non-verbal communication. An introduction to health communication. Listening, empathizing, appreciating, criticizing. Assertiveness. Conflicts and solutions. The practice of forms of interpersonal communication. Verbal communication training. Nonverbal communication practice. Presentation skills (self-presentation). Exercise listening, empathy, appreciation, criticism. Forms of communication (monologue, dialogue): practice. What do body language and the language of sounds, objects, and actions tell us. Forms of speech (presentation, education): practice. Active listening and perception: practice.
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Learning activities and teaching methods
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Monologic (reading, lecture, briefing), Dialogic (discussion, interview, brainstorming), Skills training, Stimulating activities (simulation, games, drama)
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Learning outcomes
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The aim is to provide students with basic information on the nature of interpersonal communication, focusing on its use when dealing with clients in health services. Upon completion of the subject, students should have acquired not only the required content of theoretical knowledge, but also communication skills that will enable them to behave professionally in various situations while working with clients and their loved ones.
The student practically applies knowledge and experience gained in lectures and the practicum. The student manages to communicate with people in various age groups as well as to communicate with problem types of individuals. The student is able to solve conflicts and problems with an assistance of assertive techniques.
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Prerequisites
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unspecified
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Assessment methods and criteria
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Home assignment evaluation, Student performance assessment, Discussion
Compliance with the mandatory 80% participation in exercises, activity in exercises, processing of work commissioned. Compliance with the mandatory 80% participation in lectures. Compliance with a written test or oral test as decided by the subject guarantor.
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Recommended literature
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ANDRŠOVÁ, A. Psychologie a komunikace pro záchranáře: v praxi. 1. vyd. Praha: Grada, 2012.
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BURDA, P. Krizová komunikace s agresivním a hostilním pacientem. Brno: NCO NZO, 2014.
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DE VITO, J. A. Základy mezilidské komunikace. 6. vyd. Praha: Grada Publishing, 2008.
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EVANGELU, J. E. Krizová komunikace: efektivní zvládání krizových a zátěžových situací. Ostrava: Key Publishing, 2013.
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JANÁČKOVÁ, L., WEIS, P. Komunikace ve zdravotnické péči. 1. vyd. Praha: Portál, s.r.o., 134 s., 2008.
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KŘIVOHLAVÝ, J. Konflikty mezi lidmi. 2. vyd. Praha: Portál, s. r. o., 189 s., 2008.
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Plamínek, Jiří. Konflikty a vyjednávání : umění vyhrávat, aniž by někdo prohrál. Praha: Grada, 2012. ISBN 978-80-247-4485-8.
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PLEVOVÁ, I.; SLOWIK, R. Komunikace s dětským pacientem. Praha: Grada, 2010.
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POKORNÁ, A. Komunikace se seniory. 1. vyd. Praha: Grada, 2010.
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PTÁČEK, R.; BARTŮNĚK, P. Etika a komunikace v medicíně. 1. vyd. Praha: Grada, 2011.
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ŠPATENKOVÁ, N.; KRÁLOVÁ, J. Základní otázky komunikace: komunikace (nejen) pro sestry. 1. vyd. Praha: Galén, 2009.
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TOMOVÁ, Š., KŘIVKOVÁ, J.. Komunikace s pacientem v intenzivní péči.
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