Course: Communication and interactive process

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Course title Communication and interactive process
Course code KOS/P2KOM
Organizational form of instruction Lecture + Tutorial
Level of course Bachelor
Year of study 1
Semester Summer
Number of ECTS credits 1
Language of instruction Czech
Status of course Compulsory
Form of instruction Face-to-face
Work placements This is not an internship
Recommended optional programme components None
Lecturer(s)
  • Kopecký Michal, Mgr. et Mgr.
  • Kročilová Lucie, Mgr. DiS.
Course content
Assertiveness (the rights, techniques, use of assertiveness in health care practice). Conflicts and their resolution. Introduction to communication for the helping professions. Communication with clients with various types of disability. Practice: assertiveness techniques. Conflict resolution and practice: strategies for problematic communication. Practice: communication with various types of patients while taking into account their disability and special mental features.

Learning activities and teaching methods
Monologic (reading, lecture, briefing), Dialogic (discussion, interview, brainstorming), Work with text (with textbook, with book), Skills training
Learning outcomes
The aim of the subject is to provide students with basic information concerning the nature of interpersonal communication, focusing on its use in relation to clients of health care services. Upon subject completion, students should acquire not only the required theoretical knowledge but also communication skills, which will enable them to behave in a professional way in various situations while working with clients and their loved ones.
The student practically applies knowledge and experience gained in lectures and the practicum. The student manages to communicate with people in various age groups as well as to communicate with problem types of individuals. The student is able to solve conflicts and problems with an assistance of assertive techniques.
Prerequisites
unspecified

Assessment methods and criteria
unspecified
Completion of compulsory attendance at the lectures and practicum sessions. Completion of a written test or oral examination according to the course guarantor's decision.
Recommended literature
  • ANDRŠOVÁ, A. Psychologie a komunikace pro záchranáře. 1. vyd. Praha: Grada, 2011.
  • HEILMANN, CH. M. Řeč těla, gesta, mimika, emoce. 1. vyd. Praha: Grada, 2013.
  • JANÁČKOVÁ, L.; WEIS, P. Komunikace ve zdravotnické péči. 1. vyd. Praha: Portál, 2008.
  • KŘIVOHLAVÝ, J. Konflikty mezi lidmi. 2. vyd. Praha: Portál, 2008.
  • PECH, J. Řeč těla a umění komunikovat. 1. vyd. Praha: NS Svoboda, 2009.
  • POKORNÁ, A. Komunikace se seniory. 1. vyd. Praha: Grada, 2010.
  • PRŮCHA, J. Dětská řeč a komunikace. 1. vyd. Praha: Grada, 2011.
  • PTÁČEK, R.; BARTŮNĚK, P. Etika a komunikace v medicíně. 1. vyd. Praha: Grada, 2011.
  • SLOWÍK, J. Komunikace s lidmi s postižením. 1. vyd. Praha: Portál, 2010.
  • STRNADOVÁ, V. Interpersonální komunikace. 1. vyd. Hradec Králové: Gaudeamus, 2011. ISBN 978-80-7435-157-0.
  • ŠPATENKOVÁ, N.; KRÁLOVÁ J. Základní otázky komunikace: Komunikace (nejen) pro sestry. 1. vyd. Praha: Galén, 1009.
  • ŠPATENKOVÁ, N.; KRÁLOVÁ, J. Základní otázky komunikace. 1. vyd. Praha: Galén, 2009.
  • ŠTĚPANÍK, J. Nejčastější chyby a omyly manažerské praxe. 1. vyd. Praha: Grada, 2010.


Study plans that include the course
Faculty Study plan (Version) Category of Branch/Specialization Recommended year of study Recommended semester
Faculty: Faculty of Health Studies Study plan (Version): Midwife (2014) Category: Health service 1 Recommended year of study:1, Recommended semester: Summer
Faculty: Faculty of Health Studies Study plan (Version): Midwife (2013) Category: Health service 1 Recommended year of study:1, Recommended semester: Summer
Faculty: Faculty of Health Studies Study plan (Version): Midwife (2016) Category: Health service 1 Recommended year of study:1, Recommended semester: Summer