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Lecturer(s)
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Šatera Karel, Ing. Ph.D., MBA
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Course content
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Function of quality in contemporary management. Concept and principles of management based on ISO standards and TQM approaches. Assurance of quality according to quality standards ISO 9000+. Methods of implementation of quality management system. Elements of system quality assurance belonging to management, management responsibility, aims and principles of quality system. Structure of quality costs and its detection and use in quality management system. Quality assurance and planning in pre-production phases. Quality assurance of deliveries and selection of qualified suppliers. Quality assurance in production, checking of quality production processes and equipment. Quality and inventory control, quality and warehousing, material manipulation, packing and dispatching of products. Quality audits, internal procedural and system audit, audit of a supplier. TQM conception, techniques of TQM implementation. Ecologic quality conception, FMEA, FTA, DOE and QFD methods. Summary.
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Learning activities and teaching methods
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Monologic (reading, lecture, briefing), Dialogic (discussion, interview, brainstorming), Work with text (with textbook, with book), Skills training
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Learning outcomes
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The aim of the course is to acquaint the students with the principles of quality management, assurance of quality according to standards ISO 9 001, 14 001 (EMS), 18 001 (BOZP), CFCS 1004-1 (C-O-C), application of EFQM model, ISO 17025 and systems of quality management based on TQM.
Students will become acquainted with the principles of quality management, including the practical point of view.
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Prerequisites
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The course assumes knowledge of management at the undergraduate level.
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Assessment methods and criteria
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Oral examination, Written examination, Home assignment evaluation
The examination is granted upon attendance at seminars, completion of the seminar paper and passing the written and oral examination.
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Recommended literature
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ČSN EN ISO 9000/2000.
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ČSN EN ISO 9000/2001.
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BRODSKÝ, Z., BRODSKÝ, B.:. Systémové řízení jakosti. Pardubice: Univerzita Pardubice, 2009.
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KOLEKTIV AUTORŮ:. Management jakosti s podporou norem ISO 9000/2000. Praha: Verlag Deshöfer, 2006.
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NENADÁL, J.:. Měření v systémech managementu jakosti (2. vydání). Praha: Management Press, 2004, ISBN 80-7261-110-0.
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NENADÁL, J.:. Moderní systémy řízení jakosti. Praha: Computer Press, 2005.
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VEBER, J. a kol.:. Management kvality, environmentu a bezpečnosti práce. Praha: Management Press, 2006, ISBN 80-7261-146-1.
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VEBER, J. a kol.:. Řízení jakosti a ochrana spotřebitele (2. vydání). Praha: Grada Publishing, 2007, ISBN 978-80-267-1782-1.
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