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Lecturer(s)
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Duplinský Josef, PhDr. CSc.
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Course content
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Basic communication processes, etiquette, definition, social qualities. Verbal and nonverbal communication, social qualities in diplomacy and international contacts. Interpersonal communication, meeting and introducing. Personality prerequisites for successful communication, business and visiting cards. Causal attributes - types, structure, most frequent mistakes, addressing. Communication in a group, group conflicts. People management, managerial styles, etiquette of names and language. Management styles, forms of communication and etiquette in written display. Discussion, etiquette of dressing. Social clubs and opportunities - basic forms. Diplomatic protocol. Time management - management of meetings and conferences of the top management. Communication of institutions with public, prerequisites and principles, public relations - definition, forms of strategies.
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Learning activities and teaching methods
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Dialogic (discussion, interview, brainstorming), Work with text (with textbook, with book), Skills training
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Learning outcomes
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The aim of the course is to acquaint the students with basic manners, customs and behaviour standards.
Student will be able to communicate actively in the labour process.
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Prerequisites
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unspecified
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Assessment methods and criteria
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Home assignment evaluation, Student performance assessment, Oral performance analysis
The graded assignment is granted upon written test.
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Recommended literature
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Čaník, P.,Čaníková P. Aplikace metod a nástrojů podnikatelské etiky v českém podnikatelském prostředí. Transparensy International-ČR, o.p.s. Praha 2006-www. transparensy.cz/pdf/publikace/.
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Čaník, P.,Čaníková P. Aplikace metod a nástrojů podnikatelské etiky v českém podnikatelském prostředí. Transparensy International-ČR, o.p.s. Praha 2006-www. transparensy.cz/pdf/publikace/.
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De Fleur, M.L., Ballová-Rokeachová, S.,J. Teorie masové komunikace. Praha, Karolinum 1996..
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Foret M. Komunikace s veřejností. MU, Brno, 1994..
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Slaměník, I., Výrost, J. a. kol. Sociální psychologie. Portál, Praha, 1998..
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Škroněk I. Diplomatický protokol a praktické otázky společenské etikety. Nakladatelství Karolinum, Praha 2002..
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Špaček, L. Malá kniha etikety pro firmu a úřad. Mladá fronta, Praha, 2010.
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Špaček, L. Malá kniha etikety pro manažery. Mladá fronta, Praha, 2010.
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Špaček, L. Malá kniha etikety pro manažery. Mladá fronta, Praha, 2010.
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Vybíral, Z. Psychologie lidské komunikace. Portál, Praha, 2005.
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Vybíral,Z. Lži,polopravdy a pravda v liské komunikaci. Portál, Praha 2003.
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