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Lecturer(s)
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Duplinský Josef, PhDr. CSc.
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Course content
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Demanding life situations - stress, frustration, conflict Communication and its classification and typology, specific communication techniques Internal and external barriers in communication Negative forms of communication Sources and causes of inappropriate communication Social climate Individual communication styles - conflict potential Specific social situations encouraging the potential for conflict Communication competence Communicating with the general public Negotiating - objectives and options Crisis Intervention
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Learning activities and teaching methods
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Monologic (reading, lecture, briefing), Dialogic (discussion, interview, brainstorming), Work with text (with textbook, with book)
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Learning outcomes
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The goal of this course is to get students familiar with specific communication methods and to help them acquire the skills of adequate communication in demanding situations of life.
Students shall acquire essential practical communication skills in interpersonal, social, as well as institutional tense situations.
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Prerequisites
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unspecified
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Assessment methods and criteria
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Home assignment evaluation, Work-related product analysis, Discussion
Graded assignment granting is conditioned by completion of all assigned tasks.
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Recommended literature
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Mikuláštík, M. Komunikační dovednosti v praxi, 2010. Portál Praha, 2010.
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Pidgeon,N.,Kasperson,R., Slovic,P. The social amplification of risk. 2003. Cambridge University Press, 2003.
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Vodáčková, D. akol. Krizová intervence - Krize v životě člověka. Praha, Portál, 2012.
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Vybíral, Z.. Lži, polopravda a pravda v lidské komunikaci, 2010. Praha, Portál, 2010.
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Vybíral, Z. Psychologie komunikace, 2010. Praha, Portál, 2010.
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Vymětal, Štěpán. Krizová komunikace a komunikace rizika. Praha: Grada, 2009. ISBN 978-80-247-2510-9.
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