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Course info
UPEM / CPKO
:
Course description
Department/Unit / Abbreviation
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UPEM
/
CPKO
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Academic Year
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2023/2024
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Academic Year
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2023/2024
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Title
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Professional Communication
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Form of course completion
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Course-credit
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Form of course completion
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Course-credit
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Accredited / Credits
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Yes,
5
Cred.
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Type of completion
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Combined
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Type of completion
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Combined
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Time requirements
|
Konzultace
14
[Hours/Semester]
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Course credit prior to examination
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No
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Course credit prior to examination
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No
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Automatic acceptance of credit before examination
|
No
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Included in study average
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NO
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Language of instruction
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Czech
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Occ/max
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Automatic acceptance of credit before examination
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No
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Summer semester
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19 / -
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0 / -
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6 / -
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Included in study average
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NO
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Winter semester
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0 / -
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0 / -
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0 / -
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Repeated registration
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NO
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Repeated registration
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NO
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Timetable
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Yes
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Semester taught
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Summer semester
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Semester taught
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Summer semester
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Minimum (B + C) students
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not determined
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Optional course |
Yes
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Optional course
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Yes
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Language of instruction
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Czech
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Internship duration
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0
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No. of hours of on-premise lessons |
14
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Evaluation scale |
S|N |
Periodicity |
každý rok
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Periodicita upřesnění |
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Fundamental theoretical course |
No
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Fundamental course |
Yes
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Fundamental theoretical course |
No
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Evaluation scale |
S|N |
Substituted course
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None
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Preclusive courses
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N/A
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Prerequisite courses
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N/A
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Informally recommended courses
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N/A
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Courses depending on this Course
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N/A
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Histogram of students' grades over the years:
Graphic PNG
,
XLS
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Course objectives:
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The main aim of the course is to provide up-to-date information about possibilities and pitfalls of communication within the company and its surroundings. Simultaneously practice and build communication softskils of students.
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Requirements on student
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Credit: completion of a seminar paper
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Content
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Communication as a social phenomenon (meaning, changes in forms of communication, stakeholder organizations)
Relationship intelligence and creative communication in the workplace (listening skills, brainstorming, mind map, Ice-breaker)
Emotional intelligence and crisis communication in the workplace (the art of handling emotions, conflict management)
Communication and presentation skills (moderation, moderation, discussion)
Internal communication - written forms (personal documents, organization of correspondence, archiving and security, possibilities of new technologies)
External communication - communication within supplier-customer relations
Communication with the customer (establishment, maintenance and termination of contact, complaint procedure)
Communication with the public (the nature of public relations, the possibility of using the mass media to influence the public)
Selected cases of communication studies
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Activities
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Fields of study
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Guarantors and lecturers
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Literature
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Basic:
ŠPAČKOVÁ, A. Umění dialogu: jak si s lidmi opravdu porozumět. Praha, 2011.
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Recommended:
PRŮCHA, J. Interkulturní komunikace. 1. vydání.. Praha, 2010.
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Recommended:
GOLEMAN, D. Jak se stát skutečným lídrem. 1. vydání.. Praha, 2015.
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Recommended:
VYMĚTAL, J. Průvodce úspěšnou komunikací: efektivní komunikace v praxi. 1. vydání.. Praha, 2008.
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Time requirements
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All forms of study
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Activities
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Time requirements for activity [h]
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Semestrální práce
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86
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Total
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86
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Distance form of study
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Activities
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Time requirements for activity [h]
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Domácí příprava na výuku
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50
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Total
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50
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Full-time form of study
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Activities
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Time requirements for activity [h]
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Účast na výuce
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14
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Total
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14
|
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Prerequisites - other information about course preconditions |
- |
Competences acquired |
A student who has successfully completed the course can:
explain the importance of communication and its forms in the organization and its surroundings, the importance of building long-term relationships with stakeholders;
use Ice-breaker games to create the right atmosphere (eg, meeting, engaging new members in the team);
enumerate and explain the basic concepts and terms related to the communication of organizations.
A student who has successfully completed the course will:
orientate in opportunities arising from the organization (media, customers, competitors, general public, etc.) and propose appropriate communication procedures;
comprehensibly interpret the concepts and terminology associated with communication;
lead a consultation, creative workshop, moderate a discussion, communicate in a complaint procedure;
work efficiently with your emotions and manage conflict situations;
create, store and use personnel documents using new technologies.
A student who has successfully completed the course is able to:
make independent and responsible decisions on the basis of a framework assignment on appropriate communication steps,
to coordinate team activities within the framework of a common project according to the framework assignment and allocated resources,
include consideration of their ethical dimension in problem solving,
communicate comprehensively and convincingly to professionals and lay people about the nature of professional problems and their own opinion on their solution. |
Teaching methods |
- Monologic (reading, lecture, briefing)
- Skills training
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Assessment methods |
- Home assignment evaluation
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