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Course info
KTRD / PKPPK
:
Course description
Department/Unit / Abbreviation
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KTRD
/
PKPPK
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Academic Year
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2023/2024
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Academic Year
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2023/2024
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Title
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Quality of Transport Processes
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Form of course completion
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Examination
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Form of course completion
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Examination
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Accredited / Credits
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Yes,
4
Cred.
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Type of completion
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Combined
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Type of completion
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Combined
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Time requirements
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Lecture
16
[Hours/Semester]
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Course credit prior to examination
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No
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Course credit prior to examination
|
No
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Automatic acceptance of credit before examination
|
No
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Included in study average
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YES
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Language of instruction
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Czech
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Occ/max
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Automatic acceptance of credit before examination
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No
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Summer semester
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0 / -
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0 / -
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0 / -
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Included in study average
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YES
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Winter semester
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0 / -
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0 / -
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0 / -
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Repeated registration
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NO
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Repeated registration
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NO
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Timetable
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Yes
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Semester taught
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Summer semester
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Semester taught
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Summer semester
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Minimum (B + C) students
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not determined
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Optional course |
Yes
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Optional course
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Yes
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Language of instruction
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Czech
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Internship duration
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0
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No. of hours of on-premise lessons |
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Evaluation scale |
A|B|C|D|E|F |
Periodicity |
každý rok
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Periodicita upřesnění |
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Fundamental theoretical course |
No
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Fundamental course |
No
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Fundamental theoretical course |
No
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Evaluation scale |
A|B|C|D|E|F |
Substituted course
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None
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Preclusive courses
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N/A
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Prerequisite courses
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N/A
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Informally recommended courses
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N/A
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Courses depending on this Course
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N/A
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Histogram of students' grades over the years:
Graphic PNG
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XLS
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Course objectives:
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The aim of the subject is to introduce basic principles of quality control and the possibilities of its implementation into transport company conditions. The importance of quality in transport range. The introduction of factors which influent the final quality, identification of quality measures. Possibilities of quality control.
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Requirements on student
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The credit confirms that the student has attended the lessons in certain frequency and that has fulfilled all requirements. The conditions of credit awarding depend on the teacher. The examination (form, content, length) is given by "Study and Examination Order".
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Content
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Introduction of the problem, the importance of quality, terminology. The history of opinions about quality, the development of quality control (ISO 9000, TQM, EFQM, process control). The specifics of transport processes and services. The cycle of service quality. Quality in transportation - example of directions and norms. Requests to quality. Indicators of quality - cargo, passenger transportation. Indicator quantification. Factors that influent quality of services, the impact of transportation system elements on final quality level. Critical places. Preventing quality deflections. Quality elements evaluation. Quality evaluation methods. Quality control systems in transportation - examples. Measuring in quality management systems. Measurement of satisfaction and loyalty. Analysis of value for customer. Spare time, subject summary.
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Activities
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Fields of study
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Guarantors and lecturers
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Literature
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Prerequisites - other information about course preconditions |
- |
Competences acquired |
After passing the subject, the student is able to apply basic quality management principles in carrier's company and participate on quality management system creation. |
Teaching methods |
- Monologic (reading, lecture, briefing)
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Assessment methods |
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