|
Lecturer(s)
|
-
Šatera Karel, Ing. Ph.D., MBA
|
|
Course content
|
Defining quality in the marketplace. International and national quality standards. ISO 9000/2000 and ČSN EN ISO 9000/2001. QFD method - measuring customer satisfaction. FMEA method - product supposals FTA method - fault states tree. Benchmarking- measuring the performance of the competition. EFQM excellence model. Machinery and equipment duality. Analysis of quality measurement system.
|
|
Learning activities and teaching methods
|
|
Monologic (reading, lecture, briefing), Dialogic (discussion, interview, brainstorming), Methods of individual activities
|
|
Learning outcomes
|
The aim of the course is to provide knowledge of quality systems, types of international and Czech standards and quality evaluation methods. Quality problems in pre-and production stages, supply and post-production activities are included.
Students will be able to use various types of quality standards applied in the whole production process.
|
|
Prerequisites
|
The course assumes knowledge of management at the undergraduate level.
|
|
Assessment methods and criteria
|
Oral examination, Written examination, Home assignment evaluation
Evaluation the given work. Written and oral exam.
|
|
Recommended literature
|
-
ČSN EN ISO 9000/2001.
-
Normy ISO 9000/2000.
-
BRODSKÝ, Z., BRODSKÝ, B.:. Systémové řízení jakosti. Pardubice: Univerzita Pardubice, 2009.
-
Kolektiv autorů. Management jakosti s podporou norem ISO 9000/2000. Praha: Verlag Dasgöfer, 2006.
-
NENADÁL, J.:. Měření v systémech managementu jakosti (2. vydání). Praha: Management Press, 2004, ISBN 80-7261-110-0.
-
NENADÁL, J.:. Moderní systémy řízení jakosti. Praha: Computer Press, 2005.
-
VEBER, J. a kol.:. Management kvality, environmentu a bezpečnosti práce. Praha: Management Press, 2006, ISBN 80-7261-146-1.
-
VEBER, J. a kol.:. Řízení jakosti a ochrana spotřebitele (2. vydání). Praha: Grada Publishing, 2007, ISBN 978-80-267-1782-1.
|